This article provides an overview of the eCommerce support options available to help resolve any issues you may encounter. From technical support to general inquiries, we are here to assist you and ensure your online experience is as smooth as possible.
On Parts.cat.com (PCC)
If you require immediate support on Parts.cat.com, simply click on the chat icon to connect with Cat Customer Care. You will have the option to:
- Call
- Chat
- Submit a webform regarding your enquiry
An active customer service representative will get in touch with you promptly.
Off Parts.cat.com
eCommerce-related inquiries such as account issues, order errors, Service Information System (SiS) concerns, and Parts interpretation and inquiry, please utilize the chat support options available on Parts.cat.com. Alternatively, you can email eCommerce@westrac.com.au for support.
when you email this address, a ticket will be created on your behalf in the WesTrac Customer Help Centre. You will receive a tracking number and additional information to help resolve your issue. This service is monitored daily, and we aim to provide a resolution within one business day.