If you are a current or future student at the WesTrac Institute, these are the most commonly asked questions.
When do we train, and when are our breaks?
Unless specifically agreed, the standard training, day is 0700 through until 1530 daily, inclusive of a morning tea break of 15 minutes between 0900-0915. A lunch break is taken between 1200-1230.
What do I wear?
According to our dress code:
In the classroom:
- you should be wearing neat Hi Visibility clothing consisting of long trousers and long sleeves.
- Shirts must be tucked in.
Within the workshop:
- overalls for WesTrac employees, suitable Hi Visibility clothing, safety boots, gloves, hard hats, and safety glasses.
- Sleeves must be rolled down.
What is my USI?
Your USI is your Unique Student Identifier. You will be required to provide this number when undertaking any Nationally Accredited training at the WesTrac Institute.
When setting up your account or commencing training with the WesTrac Institute, we ask that you give WesTrac Institute permission as an RTO to view and / or update your training details and records.
To do this you must complete the section Manage Permissions and enter the following details:
Organisation Code: 50737
Organisation Name: WesTrac Institute
ABN: 63 009 342 572
✓ View Transcript
✓ View details
✓ Update Details
✓ Expiry Date
How do I cancel my enrollment?
Students who cancel their enrolment part way through a training program must notify WesTrac Institute in writing, under these circumstances students will not be entitled to a refund of fees. Students are advised to consider alternative options such as requesting to suspend their enrolment and re-commencing in another scheduled training program.
Can we smoke on-site?
WesTrac maintains a smoke-free environment inside WesTrac’s site boundaries. Most sites have designated smoking zones outside the perimeter.
Do we get drug tested?
Whilst attending training at the Institute you may be randomly drug tested under WesTrac’s “Fit for Work policy.” Failure to meet WesTrac’s drug and alcohol policy will result in disciplinary action which may include but is not limited to, persons being asked to leave site, and /or their employers being notified.
When do I receive my qualification?
WesTrac Institute will issue all Australian Qualification Framework certification documentation (Qualifications or Statements of Attainment) to a student within 30 calendar days of the student successfully completing the unit of competency or qualification for which they have enrolled.
Please note: WesTrac Institute is not obliged to issue a certificate to a completed student if:
- All agreed fees the student owes to WesTrac Institute have not been paid.
- The student has not provided a valid Unique Student Identifier.
Can I have my certificate reissued?
A fee will apply should past or present students request a re-issue of their qualification and statement of attainments previously issued.
What support is available for me?
WesTrac Institute will use a combination of our own services and/or the services of referral agencies to provide you with support which includes:
- Language, Literacy and Numeracy Support
- Studying and Learning Coaching
- English as Second Language Tuition
- Alternative Payment Plan
- Counselling Support, Disability Access, Employment Services Referral
Do my credits from a previous course transfer over?
If you are seeking a credit transfer, you must:
- Present your statement of attainment or qualification with a record of results for examination to WesTrac Institute. These documents will provide the detail of what units of competence you have been previously issued.
- Provide satisfactory evidence that the statement of attainment or qualification is authentic, is yours and that it has been issued by an Australian RTO. Statements of attainment or qualifications should be in the correct format as outlined in the Australian Qualifications Framework.
- Submit copies only that are certified as a true copy of the original.