Submit a request – WesTrac Help Centre

Please choose a request type below

Your email address

Customer name

Contact Number(optional)

Company Name

State

Warranty Request

Subject *

Description *

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Are you the best contact for service of this attachment?

Service Contact Email(optional)

Please enter best contact for Caterpillar to send service information to.

Do you have a WesTrac account number?(optional)

WesTrac Account Number(optional)

Suburb(optional)

State

Post Code(optional)

When did you receive/pick up the attachment? (select date)(optional)

Do you have a related invoice?(optional)

Please upload a copy of your invoice using the attachment field at the bottom of this form, or enter your invoice number

Invoice Number (optional)

Please enter the invoice number and/or upload a copy of your invoice

Warranty Make

Select the Make of Machine that is applicable

Make - Other (optional)

Serial Number(optional)

Machine Model

Work Tool #

Original Purchase Document

Original Purchase Date(optional)

Machine Commissioning Date(optional)

Description of Failure

Quantity of Parts Affected

Failed Part Number(optional)

Part Location (RH LH/#1/#2)(optional)

Serial Number of failed component(optional)

Machine hours at Fitment

Part hours/kms at failure

Date of Fitment(optional)

Date of Failure(optional)

Cause of failure(optional)

Correction

Replacement/Warranty Document Number(optional)

Date Replacement Part Supplied(optional)

P2 tag details for P/X parts(optional)

I have uploaded relevant photos and documentation(optional)

I accept WesTrac Privacy Policy and Terms of Use(optional)

https://www.westrac.com.au/terms/terms-of-use https://www.westrac.com.au/terms/privacy-policy

Attachments(optional)

Add file or drop files here