WesTrac now offers an online store to purchase merchandise from: https://www.shop.westrac.com.au/. Below are the frequently asked questions:
Delivery
What is the Shipping policy?
All online orders are processed and shipped within two Business Days (excluding weekends and public holidays) after receiving an order confirmation email. Orders received after 5pm will be processed the following business day. To read more about fees & charges, order tracking, delivery times, delivery guidelines, and how to change your address, click here: https://www.shop.westrac.com.au/policies/shipping-policy.
Returns
What is the Refund policy?
If you change your mind about an online purchase, please return your goods to us within 30 days of receiving your order. Any goods returned after 30 days may be accepted by WesTrac at our sole discretion.
To read more about how to return a purchase, receive a refund, or exchange items, click here: https://www.shop.westrac.com.au/policies/refund-policy.
Order Assistance
How do I place an order on the WesTrac online store?
To place an online order, simply visit the online store at https://www.shop.westrac.com.au/ and browse through the available merchandise. Once you have selected the items you wish to purchase, proceed to the checkout page and follow the prompts to complete your order.
What payment methods are accepted?
The online WesTrac Shop accepts various payment methods. You can make payments using major credit cards such as Visa and Mastercard, as well as Google Pay and Shop Pay.
Can I still buy merch in-store?
You definitely can! Just visit your nearest branch and browse the range of merchandise. Find your local branch here: https://www.westrac.com.au/locations
How do I contact the online merch team?
You can contact the team via this Contact Us form. The team typically responds within one business day.