Note: The information in this article relates to purchases made via the WesTrac Online Merch Shop and does not apply to purchases made at a WesTrac branch.

Looking to purchase WesTrac merchandise? Visit the WesTrac Online Merch Shop to browse and order online. Check out the frequently asked questions below for more information.

1. Delivery

1.1 What is the Shipping Policy?

Online orders are processed and dispatched within two business days of receiving your order confirmation email (excluding weekends and public holidays). Orders placed after 5:00 pm will be processed on the next business day.

For more information about shipping fees and charges, order tracking, delivery timeframes, delivery guidelines, and updating your delivery address, please refer to the Shipping Policy.

2. Returns

2.1 What is the Returns and Refunds Policy?

If you change your mind about an online purchase, you may return your items within 30 days of receiving your order. Returns received after 30 days may still be accepted at WesTrac's discretion.

For more information about returning an item, requesting a refund, or exchanging a product, please refer to the Returns and Refunds Policy.

3. Order Assistance

3.1 How do I place an order on the WesTrac Online Merch Store?

To place an order, visit the WesTrac Online Merchandise Store and browse the available products. Once you have selected the items you wish to purchase, add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment details, then submit your order.

You will receive an order confirmation email once your purchase has been successfully placed.

3.2 What payment methods are accepted?

The online WesTrac Shop accepts various payment methods. You can make payments using major credit cards such as Visa and Mastercard, as well as Google Pay and Shop Pay.

3.3 How do I get a copy of my tax invoice?

You can download your tax invoice straight from your order confirmation email using the Download Tax Invoice link provided, no need to contact us or request it separately.

3.4 Can I still buy merch in-store?

You definitely can! Just visit your nearest branch and browse the range of merchandise. Find your local branch here: https://www.westrac.com.au/locations

Note: WesTrac branches are cashless.

4. Contact Us

If you couldn't find the answer you were looking for in the FAQs above, you can contact the Online Merch Team via the Contact Us form.

The team typically responds within one business day.

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