What is Cat Central?
Cat Central is a mobile app designed to provide Caterpillar customers with instant support and actionable insights. The app enables users to maximise their equipment performance, access telematic data, connect with parts and maintenance specialists, and purchase genuine Cat parts with ease.
It also acts as a gateway to Caterpillar’s digital suite, offering expanded tools and reporting for a seamless experience.
Key Features (what can I do with Cat Central?)
- Order Cat parts on the go
- Manage your equipment and schedule maintenance reminders
- Access 24/7 customer support and online resources
- Find your nearest Cat Dealer
What does Cat Central Provide?
Product Support & Insights
- Operation & Maintenance Manuals: Access in-app manuals to keep your equipment running smoothly.
- Fault Code Lookup: Search thousands of fault codes, view descriptions and severity levels.
- Asset Insights: Powered by VisionLink®, providing fuel level, location, and health summaries at a glance.
- Service Recommendations: Receive real-time equipment service recommendations via push notifications.
- 24/7 Support: Get one-on-one support and expert advice through in-app chat or over the phone.
Seamless Integration to Expanded Solutions
- Gateway to your Caterpillar Digital Experience: Register for an account to access Caterpillar’s full digital suite.
- Single Sign-On: Streamlined login to SIS2GO, VisionLink, Parts.cat.com, and other Caterpillar applications.
- Customer Value Agreements (CVAs): Track your CVA status at asset level or learn more within the app.
Convenience
- Streamlined Parts Purchases: Access the largest selection of genuine Cat parts with pricing and availability
- Quoting: Generate a quote for parts orders.
- DIY Maintenance Options: Use Planned Maintenance Kits and Self-Service Options for DIY repairs, including how-to videos.
- Request Service: Submit service requests for assets directly in the app and connect with your local dealer.
- Asset QR Code Scanning: Scan your asset’s QR code to instantly access factory-fit parts or save asset information.
Online resources
In addition to great customer support services, the app also provides a range of online resources to help you get the most out of your equipment.
This includes access to:
- Asset-specific operator manuals
- Answers to FAQs
- Safety information
- Legal agreements
- Troubleshooting guides
- TCO (Total Cost of Ownership) estimator
How do I get started with Cat Central?
Step 1: Download the app
Download Cat Central for free today on:
- Google Play for Android devices
- The App Store for Apple devices
Step 2: Create an account or log in
Sign in or create an account for full access to Cat Central features:
- Sign in with an existing Caterpillar account (i.e. your log in that you use for other Caterpillar tools like Parts.cat.com or VisionLink); or
-
To create an account:
- Tap Continue as guest
- Tap the Account icon
- Tap Create Account
Leare more about Cat Central
To learn more, visit our website or watch tutorial videos here.