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FitFleet Customer Portal Multi-Factor Authentication (MFA)

Warning: SMS authentication has recently been retired, with Email authentication due to also expire on Wednesday 1st April 2026 – please set up multi-factor authentication via one of the following apps: Google Authenticator, Microsoft Authenticator or Okta Verify. 

Setting up Multi-Factor Authentication (MFA)

To ensure your data is secure, all users of the FitFleet Customer Portal are required to set up Multi-Factor Authentication to log into and access their portal account. 

WesTrac requires the use of an Authenticator app as this provides the highest level of security. You have the option to choose from Google, Microsoft or Okta Verify Authenticators and you will be asked to set this up when you first sign up to your FitFleet Customer Portal account.

See below for steps to set up your preferred app:

Tip: Please ensure you have the following items ready:
1. FitFleet Portal open on your desktop device
2. Your smartphone (iOS or Android)
3. One of the following apps installed: Google Authenticator, Microsoft Authenticator or Okta Verify. 
Note: You only require one authenticator app.

How to set up Google Authenticator

  1. Download the Google Authenticator app from the Apple App Store or Google Play on your primary mobile device.
  2. Open the Google Authenticator app.
  3. Tap Scan a Barcode. (You may need to install a barcode scanner app; follow the prompts and then re-tap Scan a Barcode.)
  4. Hold your device up to the computer screen and scan the barcode.
  5. Click Next.
  6. Type the Authenticator code that appears on your mobile device into the Setup Google Authenticator screen on your computer and click Verify.

Watch the video below for step-by-step guidance:

 

How to set up Microsoft Authenticator

  1. Download the Microsoft Authenticator app from the Apple App Store or Google Play onto your primary mobile device.  
  2. Open the Microsoft Authenticator app. 
  3. Tap Scan a Barcode. (You might need to install a barcode scanner app; follow the prompts and then re-tap Scan a Barcode.) 
  4. Hold your device up to the computer screen and scan the barcode. 
  5. Click Next. 
  6. Type the Authenticator code that appears on your mobile device into the Setup Microsoft Authenticator screen on your computer and click Verify. 

How to set up Okta Verify

  1. Download the Okta Verify app from the Apple App Store or Google Play onto your primary mobile device. 
  2. Using your computer’s browser, navigate to the portal’s login page.  
  3. Fill in your user details and click Sign In. 
  4. When prompted to enrol in Okta Verify, open the Okta Verify app on your phone and scan the barcode that appears in your computer’s browser. 
  5. The next time you log into Okta, it should offer to send you a push notification or ask you for a numeric code. 
    • If you choose the push notification, then approve it when it arrives on your phone. 
    • If you choose to use the code, then access the code in Okta Verify and enter it into your browser. 

Watch the video below for step-by-step guidance:

How do I reset my multi-factor authentication (MFA)?

If you are experiencing login issues related to MFA changes (e.g., email or mobile number), please contact us for an MFA reset.

  1. Fill out a help form by accessing the Help link in the left-hand side navigation menu.

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