How do I access support for the FitFleet Customer Portal?
There are two ways you can contact WesTrac for support within the portal: via live chat or submitting a help form.
When logged in, a live chat window will pop up in the bottom right for you to chat with our team if you wish to. You can also access it by selecting Chat on the left-hand side navigation menu.
The live chat is operated by one of our team members generally during work hours (AEST). You can submit a help form instead if the live chat option isn’t available.
To submit a help form, select Help on the left-hand side navigation menu and fill out the form information. We endeavour for a first response within two business days.
How do I access other help resources and Cat Digital Tools via the FitFleet Customer Portal?
Select Links on the left-hand side navigation menu to access:
- Cat digital tools such as parts.cat.com, VisionLink, and SIS 2.0
- WesTrac Customer Help Centre and help forms
- Current WesTrac promotions
How do I set up Single Sign-On to Cat Digital Tools?
Log into Cat Central, parts.cat.com, VisionLink, and more, all through your FitFleet Portal account.
To set up your Single Sign-On:
- Visit the FitFleet Links page on the left-hand side navigation menu
- Click on the Cat digital tool you want to access
- Sign in using your Cat ID and password
- Repeat this each time you log into a different application
After your initial log in, the application will open automatically whenever you access it through the portal, without the need to sign in again.