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How to Create a FitFleet Customer Portal Account

Use this guide to register for a new FitFleet Customer Portal account and complete the setup process.

Before You Begin

To register for a FitFleet Customer Portal account, please ensure you have the following items ready:

  1.  FitFleet Portal open on your desktop device

  2. Your smartphone (iOS or Android)

  3. One of the following apps installed: Google Authenticator, Microsoft Authenticator or Okta Verify. 

Important: Please use an individual business email address for your FitFleet account over group inboxes e.g. info@ or admin@. This will help us to better identify your details when approving your registration.

Step 1: Navigate to the Create Account Page

  1. Open the FitFleet Customer Portal home page.

  2. Select Create Account.

This will take you to the account registration form.

Step 2: Complete the Registration Form

Enter the required information:

FF Create Account.png

Please ensure that the organisation name you provide matches your company's customer number details held by WesTrac.  Incorrect or inconsistent information may delay the approval process.

Once all details have been entered, submit your registration request.

Note: Your registration will not be activated immediately. All new account requests will be reviewed within 1 business day by a WesTrac staff member before access is granted.

Step 3: Wait for Account Review and Approval

After submitting your registration:

  1. Your request will be reviewed by a WesTrac staff member.

  2. The information provided will be checked against existing customer records.

Attention: If your organisation name and customer number do not match, or if your details cannot be found in WesTrac's customer records, you will receive an email requesting additional information or clarification.

Step 4: Complete Your Account Setup

Once your registration has been approved:

  1. You will receive an email at your registered work email address.

  2. Follow the link provided in the email.

  3. Create your password.

  4. Set up your secret questions.

FF Welcome Email.png

This completes the account activation process.

Step 5: Configure Multi-Factor Authentication (MFA)

As part of the account setup process, you will be prompted to configure an Authenticator app for secure sign-in.

  1. Install an Authenticator app on your mobile device if required.

  2. Follow the on-screen prompts to link the app to your FitFleet account.

Further Information: For instructions on how to set up Multi-Factor Authentication (MFA), visit FitFleet Customer Portal Multi-Factor Authentication (MFA) - WesTrac Help Centre

Troubleshooting

Didn't receive your approval email?

Check your Junk or Spam folder and ensure your work email address was entered correctly during registration.

Registration delayed?

Delays may occur if the organisation information provided does not match WesTrac customer records or requires manual verification.

 

 

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