FitFleet Customer Portal Admin & Account FAQs

How do I view and edit user profiles?

If you are an admin you can also edit the details of any user within your organisation via the Users Tile within the Admin Dashboard. To do this:

1.  Navigate to the Admin Dashboard in the left-hand side navigation menu.
   
   
   
   
   
2. Click on the name of the user you wish to edit. Then select Edit User Profile. 
   
   
   
   
3. Edit profile details as needed, including name, permissions, email and mobile number.

How do I add additional users from my organisation to the portal?

1.  Select the Add User button on the top right corner of the Users Tile.
   
   
2. Fill out the form fields required for user creation and apply relevant permissions for that user under Groups.
   
   
   
   
3. Once the form is completed click the Add User Profile button which will finalise the user profile creation. This will then trigger an automated email to the new user to complete the setup of their FitFleet Customer Portal account.

How do I reset the password for a user in my organisation?

If for any reason a user requires a new password, follow the simple steps below:

1.  Navigate to the Admin Dashboard in the left-hand side navigation menu.
   
   
   
   
   
2. Select Send Forgotten Password Email
   
   
   
   
3. Then select Send Email. This will send a forgotten password email directly to that user who can then follow the prompts to update their password.

How do I remove a suspended user in my organisation?

If a user account has been suspended and is no longer required to login to the portal, follow the simple steps below:

1.  Navigate to the Admin Dashboard in the left-hand side navigation menu
   
   
   
   
2. Find the relevant user, they will be found in the Inactive Users tab in the Admin dashboard
3. Select Remove User

How do I unlock a user in my organisation?

If a user account has attempted to login more than ten times to the portal with the incorrect password they will be locked out, follow the simple steps below to reactivate the user:

1. Navigate to the Admin Dashboard in the left-hand side navigation menu.
   
   
2. Find the relevant user, they will be found in the Inactive Users tab in the Admin dashboard
3. Select Unlock User
   
   

How do I reactivate a user in my organisation?

If a user account has not been activated within a specific time period, or they have requested a password reset and have not completed the reset, their account may become invalid, follow the simple steps below to reactivate the user and send them another email for them to set their login details:

1.  Navigate to the Admin Dashboard in the left-hand side navigation menu.
   
   
   
   
2. Find the relevant user, they will be found in the Inactive Users tab in the Admin dashboard
3. Select Reactivate User
   
   
   
   
4. The user will then receive an onboarding email to get them started using the portal, but setting their password, secret question, and setting up Multi-Factor-Authentication.

I need help logging in to the portal

If you are having trouble logging in and need a password reset, please submit a help form and we will be in touch. 

How do I update my password and secret question?

Please follow the below instructions to update your password and secret question:

1. Click on your profile name in the top right-hand corner of the page and select Account Details.
   
   
   
   
2. To update your password:
   1. Navigate to the Password Update tile,
   2. Enter your current password and then your new password,
   3. Save changes.
      
      
3. To update your secret question:
   1. Navigate to the Secret Question tile,
   2. Choose the secret question you would like to use for password reset and add your answer to the field pictured below
   3. Save changes
      
      

How do I reset my multi-factor authentication (MFA)?

If you are experiencing login issues related to MFA changes (e.g., email or mobile number), please contact us for an MFA reset.

1. Fill out a help form by accessing the Help link in the left-hand side navigation menu.

How do I add additional customer numbers to my account?

If you need to access data from an affiliated company (parent, child or sister company), please contact us so we can add additional customer numbers to your account.

1. Fill out a help form by accessing the Help link in the left-hand side navigation menu.
2. We will validate and add the additional customer numbers for you upon receiving the request.

After that, you can access data from different companies by selecting/deselecting the available customer numbers associated with your account in the selection box on the top right corner.

You can select and deselect additional customer numbers associated with your account to view associated data.