This article provides an overview of the eCommerce support options available to help resolve any issues you may encounter. From technical support to general inquiries, we are here to assist you and ensure your online parts purchase experience is as smooth as possible.
On Parts.cat.com or Cat Central
If you require immediate support while shopping on Parts.cat.com or Cat Central, simply click on the chat icon to connect with Cat Digital Support. You will have the option to:
- Call
- Chat
- Submit a webform regarding your enquiry
An active customer service representative will respond to you promptly.
Off Parts.cat.com or Cat Central
For eCommerce-related inquiries such as account issues, order errors, Service Information System (SiS) concerns, and Parts interpretation and inquiry, please utilise the chat support options available on Parts.cat.com and Cat Central. Alternatively, you can email eCommerce@westrac.com.au for support.
When you email this address, a ticket will be created on your behalf in our Customer Help Centre. You will receive a tracking number, and a team member will be in touch to help resolve your issue. This service is monitored daily, and we aim to provide a resolution within one business day.