When you purchase new Cat® equipment or parts through WesTrac, they’re backed by a Caterpillar® Limited Warranty and supported by our industry-leading dealer network.
While Cat® products are renowned for their durability and reliability, occasional issues may still arise. Whether it's a mechanical fault, a malfunctioning component, or a performance concern traced back to workmanship or material defect the WesTrac team is here to assist.
Coverage details
Specific coverage details and terms vary by product type, application, and location. Additional coverage options are available for certain Cat attachments, Cat Certified Rebuild, and Cat Certified Used Equipment. Limitations may apply, details of these can be found in your delivery documents.
How do I find out the warranty conditions of my Cat® equipment?
If you want to find out the warranty conditions of any of your Cat equipment, contact your local WesTrac representative, who can talk you through your coverage details, including the applicable Caterpillar Limited Warranty. Click here to contact your local branch.
How do I file a warranty claim for my Cat machine?
In the unfortunate event you encounter an issue, filing a warranty claim is a straightforward process. Simply reach out to your local branch, who will guide you through the necessary steps. They will work closely with you to gather the required information, coordinate service appointments, and ensure your claim is handled efficiently.
How do I file a warranty claim for my Cat parts?
Currently, you can file a claim by filling out this Warranty Claim Form. Any failed parts must be returned to WesTrac within 15 days of failure. The Warranty Claim Form must be completed, failing to do so may result in your warranty being voided.